14 Dec 2023 / Reputation
Mastering how to respond to customer reviews is crucial for any business. It tells potential customers how much a business values their customers and how they react in the scenario an issue arises. You should respond to all reviews - the good and the bad.
22 Jan 2021 / Reputation
Who's saying what about your dealership is one thing, but how you reply can play a massive role in the public (your future customers) perception of your business. In this blog we discuss how you can be alerted whenever your dealership is mentioned online.
20 Nov 2020 / Reputation
Improving the experience you have to offer to your customers could provide those extra five or ten vehicle sales you’ve been chasing each month. But how can you work out what you need to improve on? Getting feedback from customers as to how they found their experience at your dealership is how.
18 May 2020 / Reputation
Responding to customer reviews adds another level of credibility to your business. It can enhance your reputation, attract new customers, increase repeat business and customer advocacy - find out how.
28 Feb 2020 / Reputation
Listening to your customers is a highly valuable resource for any business, and is a very important component of success today, tomorrow and for many years to come. Don’t ignore these tips, but embrace them.
05 Dec 2019 / Reputation
Handling customer reviews with external visibility, or based on what you can learn internally, will lead to a better overall experience at your dealership. Here are some tips on how to achieve this.
20 Nov 2019 / Reputation
Customer referrals play an important role in maximising opportunities you have from individual customers.
24 Oct 2019 / Reputation
These have a massive influence on the customers buying journey and purchasing decisions. Make sure your dealership have them.
27 Aug 2019 / Reputation
Two simple steps that can be used to increase the chances of your customers submitting a review on their experience with your dealership.
